Managed Services

Total Accountability for the Health of Your ERP and eCommerce Platforms

LeanSwift provides premium support and fully managed services, that lower the total cost of ownership and sustain business value for the long haul.

Highly qualified and skilled Infor CloudSuite application service experts resolve technical issues and manage functional support — and give your business around-the-clock peace of mind. Your investments in your Infor CloudSuite application will sustain its powerhouse value.

Whether for your Infor M3/CloudSuite solution or eCommerce integration, LeanSwift’s managed service agreements are optimized to fit your business needs, adding value at every step.

Why LeanSwift’s Managed Services?

Significant Cost Savings

Remote maintenance and support of the Infor CloudSuite enterprise solution reduces costs and is cost-effective compared to on-demand support.

Increased Productivity & Employee Efficiency

Workplace productivity is a key metric to evaluate the success of your Infor CloudSuite environment. Free up internal IT staff and resources to focus on other priorities within the organization.

To resolve issues quickly and provide needed support, you will directly with one of LeanSwift’s qualified Infor CloudSuite resources.

Quick Response Time

LeanSwift’s Infor CloudSuite technical support team is available 24×7.

Access Resources, with Specialized Skill Sets

Around-the-clock accessibility to a pool of diverse and experienced Infor developers — for M3 core functionality, M3 media output, EDI (electronic data interchange), Magento eCommerce platform and integration.

Extension of IT Department; liaison between IT and Infor when it comes to product bugs and fixes

LeanSwift’s Infor CloudSuite managed support is an extension of your company’s IT department and proven liaison in providing appropriate business solutions and strategies when it comes to product bugs or fixes.

Managed Services Features

Support covers both Technical and Functional support

Response time: 1h weekdays, 2h weekends for 24×7 support

Communication through industry standard JIRA ticketing system

Support Levels 1, 2 and 3 depending on escalation of ticket

Tier 1 (Level One Support for all Issues)
Tier 2 (Level Two Support for eCommerce & Infor M3)
Tier 3 (Level Three Support for Escalation)

24×7 support,
or as needed