Total Accountability for the Health of Your ERP and eCommerce Platforms
LeanSwift provides premium support and fully managed services, that lower the total cost of ownership and sustain business value for the long haul.
Highly qualified and skilled Infor CloudSuite application service experts resolve technical issues and manage functional support — and give your business around-the-clock peace of mind. Your investments in your Infor CloudSuite application will sustain its powerhouse value.
Whether for your Infor M3/CloudSuite solution or eCommerce integration, LeanSwift’s managed service agreements are optimized to fit your business needs, adding value at every step.
Why LeanSwift’s Managed Services?
Significant Cost Savings
Increased Productivity & Employee Efficiency
To resolve issues quickly and provide needed support, you will directly with one of LeanSwift’s qualified Infor CloudSuite resources.
Quick Response Time
Access Resources, with Specialized Skill Sets
Extension of IT Department; liaison between IT and Infor when it comes to product bugs and fixes
Managed Services Features
Support covers both Technical and Functional support
Response time: 1h weekdays, 2h weekends for 24×7 support
Communication through industry standard JIRA ticketing system
Support Levels 1, 2 and 3 depending on escalation of ticket
- Tier 1 (Level One Support for all Issues)
- Tier 2 (Level Two Support for eCommerce & Infor M3)
- Tier 3 (Level Three Support for Escalation)
or as needed